[A6] Andromeda Live played by JMJ

[Joan Touzet]

Hi Justin,

It sounds like Numark's UK service branch is the problem. I'm not
aware of outstanding issues with folks in North America unable to
bring their units in for repair to an authorized service centre, or
not being able to get a hold of spare parts at cost.

I'm going to go out on a limb here and suggest that the only way
you're going to get this resolved is to purchase some voice boards, or
consider shipping your unit to a US repair centre.

One other thought occurs: have you tried called Numark US and
complaining about the quality of their UK distribution channels? You
might be able to order direct from them. Hey, at least they don't
speak Japanese as their first language! :)

-Joan
---
Joan Touzet  |  joant at ieee.org  |  wohali at efnet



On 21 April 2010 11:29, Justin Gardiner <justjamminj at gmail.com> wrote:
>
>> Hi There,
>
>                     I am writing to find out if there are any other
> disgruntled A6 users out there that have been plagued with Software or
> Hardware issues. I am on my second unit and I am exploring taking action
> against Alesis for knowingly selling faulty goods that they have failed to
> adequately support. The goods are not and have not at any stage 'been fit
> for purpose'
>
> We all know there have been issues with many units, some users are by and
> large very happy, ( I am jealous) however, there are a significant number of
> us that have Oscillator and Voice issues ( tuning) that have not been
> repaired nor resolved.  In my instance I am down to 8 out of 16!!!! Pretty
> soon my unit will be monophonic.
>
> Support at Alesis is non existent.
>
> Please get in touch if you too are disgruntled and would like to take action
> against Alesis.
>
>
> Regards,
>
>
> Justin
>>
>> _______________________________________________
>> A6 mailing list
>> A6 at mailman.code404.com
>> http://mailman.code404.com/mailman/listinfo/a6
>>
>
>
> _______________________________________________
> A6 mailing list
> A6 at mailman.code404.com
> http://mailman.code404.com/mailman/listinfo/a6
>
>